Shipping & Returns

Shipping & Delivery

We deliver to all cities across Pakistan — major cities and smaller towns alike.

  • Delivery time: 4–6 working days
  • Shipping cost: Free delivery nationwide
  • Cash on Delivery (COD): Available across Pakistan

Once your order is dispatched, you will receive a WhatsApp message with your tracking link and expected delivery date.

30-Day Money-Back Guarantee

Try AURÉL risk-free. If you are not satisfied with your results, you can request a refund within 30 days from the date of your order.

How to Request a Refund

  1. Message us on WhatsApp at 0310-108-3294 with your order number
  2. Send us a clear video showing the device, all accessories, and original packaging
  3. We will review and confirm if your return is approved within 24 hours
  4. Once approved, we will arrange a rider to pick up the product from your address
  5. After we receive and inspect the product, your refund will be processed within 7–10 working days

Return Conditions

  • Product must be in original condition — no scratches, cracks, or water damage
  • All accessories must be included: charger, manual, and original box
  • Order number must be provided
  • A flat PKR 200 return shipping fee will be deducted from your refund

Refund Methods

  • COD orders: Refund via bank transfer to your provided account
  • Online/card payments: Refunded to your original payment method

Damaged on Arrival

If your device arrives damaged or broken due to courier handling, we will replace it free of charge.

To claim a replacement: Send us an unboxing video within 24 hours of delivery showing the damaged product and packaging. No video = no replacement.

Need Help?

Message us on WhatsApp: 0310-108-3294 (Monday–Saturday, 9 AM – 5 PM)